Cancellation Policy
We hold your appointment time exclusively for you — here's how we ask you to treat that time, and what to expect if plans change.
Last updated: August 202624-Hour Notice
Cancel or reschedule at least 24 hours before your appointment with no charge.
Late Cancellations
Inside 24 hours, a cancellation fee may apply — see Section 2 below.
Deposits
Bridal, extensions, and color correction may require a non-refundable deposit to book.
We schedule staffing, prepare color formulas, and hold your stylist's time specifically for your appointment. Last-minute cancellations and no-shows make that time hard to fill for another guest, so we ask for as much notice as possible if your plans change.
1. Cancellation Notice
We ask for at least 24 hours' notice to cancel or reschedule any appointment. For larger bookings — bridal parties, full extension installs, or multi-hour color correction — we may ask for 48 to 72 hours' notice, which we'll confirm with you when you book.
2. Late Cancellations & No-Shows
Appointments cancelled with less than 24 hours' notice, or missed entirely without notice, may be charged a cancellation fee. This is typically a percentage of the scheduled service price, and any deposit paid at booking may be forfeited to cover it. Repeated late cancellations or no-shows may require prepayment for future bookings.
3. Late Arrival
We'll always try to accommodate you, but arriving significantly late may mean we need to shorten, adjust, or reschedule your service to stay on schedule for other guests. If you're running behind, please call us — a quick heads-up goes a long way.
4. Deposits
Some services require a deposit to confirm your booking, including bridal and event styling, hair extension installs, and color correction consultations. Deposits are applied toward the cost of your service. Deposits are generally non-refundable if you cancel with less than the required notice, but are fully applied to your service if you keep or reschedule within policy.
5. Rescheduling
Need a different day or time? Just let us know as early as you can — rescheduling within our notice window carries no fee, and we'll do our best to get you back in with your usual stylist.
6. How to Cancel or Reschedule
- Call us directly at (980) 441-5816
- Use the manage/reschedule link in your Phorest confirmation email or text
- Reach out through our Contact page
Please don't rely on email or social media DMs to cancel a same-day appointment — call or text so we see it in time.
7. Exceptions
We understand emergencies happen. If you're dealing with a genuine emergency or illness, let us know — we review these situations individually and will always work with you in good faith.
8. Contact Us
Questions about this policy, or need to cancel or reschedule right now?
Sanctuary Salon & Head Spa
21106 Catawba Ave, Cornelius, NC 28031
Phone: (980) 441-5816
Or visit our Contact page to send us a message directly.
We'll sort it out together.
A quick call is faster than a form — but either way works.